Info: Travel Tips and Guidance

How to have a worry-free & enjoyable trip with us?

Dear customer,
This document is our added-value service to each & every of our customers. As we have the responsibility to educate and dropping our gentle reminder to our customers, to ensure a worry free & enjoyable trip with us! This will be the ultimate goal of EazyTravels! J

Before departing:
1. Dear customer, have you prepared and printed at least 2 copies of travel voucher/confirmation letter?

2. Please remember bring along your passport and necessary items for traveling use. You are responsible in ensuring compliance with the immigration, custom or other legal requirements of the countries of your destination. Kindly ensure that for International destination you possess a valid passport with at least six (6) months' validity and the applicable valid visas. You shall also possess a return itinerary or ticket on an onward journey;

3. Before departing to your destination, if there is any change of the flight time, remember to inform EazyTravels’ agent, so that EazyTravels can contact and inform our local agent the revised arrival time.

4. Please reach the airport two (2) hours before the scheduled flight departure time. The counters will close forty five (45) minutes before the scheduled flight departure time. 5. Each checked in baggage shall not exceeded 32 kg.

After reached the airport:
1. Please refer to travel voucher/confirmation letter, which exit you should meet the local tour guide.

2. If you still can’t see your tour guide in 10-15 mins time, do contact the local travel agent. You may refer to the contact no. of the local travel agent from the travel voucher/confirmation letter.
3. If you’re unable to get hold of the local travel agent, please sms or call EazyTravels agent for assistance.

4. If your package is a joint tour package, you may travel with other travelers, based on Sit-In-Coach (SIC) basis.

When checked in to the hotel:
1. If the hotel given is not the same as the travel voucher/confirmation letter, please inform the local tour guide. This incident seldom happen unless local agent made a mistake on hotel booking. Please inform us immediately if they don’t give you the hotel that you chosen, we will contact them and get back to you soon.
Please don’t keep quiet but inform us. There is still chance for us to get you the right hotel. If you wait until you’re back from your tour, we can’t do much for you. Your understanding is much appreciated.

2. After checked in to the hotel room, please check
a) if the room type(e.g. Standard room or superior room or etc) is the same as your booking, if not, please inform the hotel’s receptionist or tour guide by showing your travel voucher/confirmation letter.
b) If the bed arrangement (e.g. Twin bed or double bed or etc) is not as per your request, please inform the hotel’s receptionist and request for change of room.
c) If you don’t feel comfortable when entering the given room, please request for change of room.
Remark : For item 2(a), 2(b) and 2(c) , change of room is base on the room availability on the day.

3. Please check if everything in the hotel room are working fine, things to check are fan, air-cond, toilet flusher, shower, TV, safety box, etc. If not, please request to change the room .
Remark : Change of room is base on the room availability on the day.

4. You may check with the receptionist/tour guide if you need any guide or assistance.

Tours & Meals:
1. Same for tours, if there is any change of the itinerary, tour guide will inform the customer beforehand, e.g. due to bad weather. Sometime the tour guide may adjust the itinerary based on the SIC group.

2. It is advisable to take along the travel voucher/confirmation letter with you during the whole trip. You may check with the tour guide on the itinerary of the day on every morning when they pick you from the hotel.

3. If they given meals are not sufficient for your group, please discuss with our local tour guide. This incident is seldom happen too.

4. The meals could be Chinese/Malay/Local delights or as per itinerary, unless you’ve requested for Halal/pork free/vegetarian meals

Before departing back to your next destination/your country:
1. Before departing back to your country,
a) Please confirm with local tour guide what is pickup time, from hotel to the airport on the last day of your trip.
b) Please pack your luggage properly for check in to aircraft
c) Please bring along your passport and immigration card and don’t leave it at hotel
d) if there is any change of the flight time, please remember to inform the local agent to ensure they will pick you up on the revised time.

Thank you for your continued supports and booking from us.
We wish you a fun & enjoyable trip!